- March 5, 12:00 pm PST
- Webinar
Join us for a one-hour engaging and interactive webinar designed for managers and leaders who want to strengthen their communication skills for navigating challenging conversations. In today’s dynamic work environment, the ability to address difficult issues with confidence, empathy, and clarity is essential for fostering a positive team culture and driving performance. Through role-playing scenarios, group discussions, and reflective exercises, leaders will gain the skills needed to approach sensitive conversations with compassion, openness, and effectiveness. Participants will leave with actionable insights they can immediately apply within their teams. Equip yourself with the tools to turn challenging conversations into opportunities for growth, connection, and stronger team dynamics.
Learning objectives:
- Recognize common obstacles to effective communication and learn strategies to overcome them, especially in high-pressure situations.
- Learn and practice key communication techniques that encourage open, honest dialogue and promote mutual understanding among team members.
- Build emotional intelligence skills to better manage reactions, foster empathy, and strengthen relationships during challenging conversations.
Learning outcomes:
By the end of this webinar, you’ll walk away with practical and effective communication techniques and feel better equipped to handle difficult conversations with poise. You’ll be able to facilitate resolutions that are constructive rather than confrontational that promote collaboration, foster a culture of mutual respect, and potentially enhance overall team cohesion.
Our presenters
Ellen Choi is an Assistant Professor at Toronto Metropolitan University (formerly Ryerson). She received her PhD at the Ivey School of Business and her master’s degree at the London School of Economics. She is also an executive coach, meditation instructor, and yoga teacher. Her research examines employee mental health and well-being. More specifically, she studies how mindfulness, self-compassion, and authenticity are related to how people feel and behave at work. She teaches organizational behaviour, which covers topics such as decision-making, team effectiveness, and leadership. Ellen is a recovering overachiever and the more self-exploration she undergoes, the more she makes space for the parts of her that like to rest, play, and seek approval.
Yuri Cho is a teacher and consultant who has been studying pedagogical approaches to improve the integration of anti-oppressive principles into learning environments. She is a transformative educator who, over the last decade, has participated in equity, diversity and justice training related to empowering marginalized identities. Yuri applies her training and experience in the classroom and in organizational settings to encourage children and adults to challenge the status quo through highly engaging and experiential methods. Yuri’s teaching philosophy centers on the potential of education to challenge systemic injustices and promote equity through self-awareness, empathy, and respect for diverse perspectives.
