Care to Speak

Care to Speak is a peer-based phone, text, and webchat service providing free and confidential support to healthcare and social support workers in BC. Connect with us from Monday to Friday 9 am to 9 pm

We work in the community—just like you

Whether you work in primary care, long-term care, community care or community social services, we’re here to support you. As trained volunteers experienced in your field, we understand what you’re going through. If you need someone to talk to—about anything—we are here. Our conversation will stay confidential, and won’t be shared with your employer. Care to Speak is offered in partnership with CMHA Vernon.

Call Us

1-866-802-7337

Connect with us from Monday to Friday 9 a.m. to 9 p.m. Pacific Time.

Text/SMS

1-866-802-7337

(Standard text message rates may apply)

Connect with us from Monday to Friday 9 a.m. to 9 p.m. Pacific Time.

Online Chat

Connect with us from Monday to Friday 9 a.m. to 9 p.m. Pacific Time.

Who Can Call?

Anyone working within these facilities would fall within the healthcare and social services sectors. However, keep in mind this list is not all inclusive and is here to give service users a general overview.

Examples of Healthcare Facilities

Addiction and Mental Health Treatment Facility
Care Facility
Doctors Office
Home Health
Hospice/Palliative Care Homes
Hospital/ Emergency Services
In a Laboratory Setting
Long-Term Care Facility
Nursing Home
Pharmacy
Public Health
Other

Examples of Social Services Facilities

Activity Worker
Adult, Youth and /or Child Worker
Child Care Consultant
Child Care Resource and Referral Worker
Community Worker
Counselor/ Therapist
Emergency Shelter Worker
ESL Instructor
Family Support Worker
Group Facilitator
Outreach Worker
Residential Worker
Social Worker
Special Services Worker
Speech Language Pathologist
Teacher/Teacher Assistant
Transition House Worker
Victim Service Worker
Volunteer Coordinator/ Crisis Response
Other

Confidentiality

All interactions are confidential, unless there is a risk of harm to yourself or someone else. We also have a legal duty to report any actual or suspected child abuse or neglect.
The service is not affiliated with any union or employer. There is no intake process—health and social support workers can get support in minutes.
Click here to review our terms and conditions.

Privacy Policy

Your privacy is critically important to us. We only collect a bare minimum of data necessary to make improvements to Care to Speak Peer Support Services. All information collected is anonymized, and no personal information is collected or shared at any time. We store this anonymized visitor and website information for only as long as we have a reason to keep it.

If you have any questions about this Privacy Policy, please contact us.

Information We Collect Automatically

This collection of information occurs via the built-in analytics system of Google Analytics and Google Optimize; a website analytics service that we use to collect data from visits to https://careforcaregivers.ca/care-to-speak-2/.

Log Information. Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you visit https://careforcaregivers.ca/care-to-speak-2/.
Usage Information. We collect information about your usage of our website. For example, we collect information about the actions that visitors perform on https://careforcaregivers.ca/care-to-speak-2/. We also collect information about what happens when you use the webpage (e.g., page views, button clicks) along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our services to you, as well as get insights on how people use our website, so we can make our services better.
Location Information. When you visit https://careforcaregivers.ca/caretospeak/, we may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. However, note that we anonymize these data as far as possible. For instance, IP addresses are stored in the form of 192.168.xxx.xxx, that is, with the last 6 numbers anonymized. This prevents anyone who has access to these data (including us) to reliably track down your exact location.
Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Phone tracking numbers are identifiers that help us determine the effectiveness of webpage design in increasing service engagements. Our website use cookies and other technologies like phone tracking to help us identify and track visitors, usage, and access preferences, as well as track and understand webpage design effectiveness and to deliver the best possible content. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see here for information on WordPress.com. WordPress is the content management system that https://careforcaregivers.ca/caretospeak/ is based on.

How We Use Information

We use information about you as mentioned above and as follows:

To provide our Peer Support Services – for example, to set up and maintain our peer support services in the most useful way;
To further develop our Peer Support Services – for example by adding new features that we believe our users will enjoy or will help them to use https://careforcaregivers.ca/caretospeak/ more efficiently; and
To monitor and analyze trends and better understand how users interact with the website, which helps us improve our Peer Support Services and make them easier to use

Contact Us

Tyler Thomas (He/Him/His)

Care to Speak Coordinator

Tyler.Thomas@cmhavernon.ca

You are not alone | Your mental health matters

70% of healthcare workers have experienced negative mental health impacts since 2020;

89% who have used Care to Speak have reported an increased ability to cope.

Dr. Yuet Ting Ma, Pharm.D, RPh

“As a healthcare provider working in mental health and addictions, I believe Care to Speak is a great resource available to health care and social support workers to seek support from their peers. This pandemic has taken a massive toll on everyone’s mental health, especially for healthcare providers. I am truly honoured to participate in this program as a volunteer and provide support to others in their mental health journey.”

Wellness Program Coordinator

“I was able to reach out to help support myself when everything was so uncertain in the world. I appreciate what this service is doing in the community as it’s difficult to reach out when you work in a profession supporting others.”

Rehabilitation Specialist

“My experiences as a Care to Speak Peer Support Worker have been positive in that, I hope that it’s a resource that health care workers don’t need to access, but our reality is that this support is required. I’m grateful to be able to provide that opportunity to listen to my peers when they need it. I feel that a lot of the difficulties for healthcare workers are that sometimes friends and family members don’t quite understand the challenges they face, or they aren’t able to discuss their stressors due to privacy and confidentiality policies. Service users can reach out and know that the person on the other end is not going to judge them or try to give them advice. Regardless of why they’ve reached out, there’s a level of mutual understanding and respect and I think that’s what’s great about the Care to Speak Peer Support program.”