Phil Eastwood is one of Canada’s premier human resource training facilitators specializing in respectful workplace behavior, workplace violence prevention, and Leadership. Phil’s career has focused on working with people in crisis, and he has learned the power that professional and respectful communication can have in people’s lives. Phil Eastwood is an expert in diffusing distressed people and will co-facilitate this session.  Diana Vissers and Phil will discuss common work scenarios and Phil will offer tips, suggestions, and tools to effectively respond.